Comments on: How to Use Live Chat on your Website to Increase Sales

By: Cory Miller

Cory Miller — Wed, 29 Oct 2008 16:07:46 +0000

Frank, thanks for these great points. I think hosting companies have really led the pack with Live Chat.

Reviewer, we use the downloadable console on my laptop.

By: Live Help Reviewer

Live Help Reviewer — Wed, 29 Oct 2008 14:20:53 +0000

Hi, are you using the web-based, or downloadable (installed) console, to run the operator portion? I’ve been testing several providers and I agree that providesupport has a competitive service.

By: Frank

Frank — Tue, 28 Oct 2008 23:21:52 +0000

We’ve been using ProvideSupport for a couple of years now. We’ve never had any issues or outages.

While some people may look at it as a disadvantage we love the fact that they host the service. That means:

- We never have to update software
- Less change of getting “hacked” since the software is not on your server

They also offer some pretty steep discounts if you pay for 3, 6 or 12 months.