I just tried cancelling a subscription service. They make you call in. Go through a phone tree, verify, reverify your account number, security codes etc. They bounce you over to different department and do the same verify, reverify (oh you don’t have your 500 digit account number? Well sorry).
Even though you can conveniently pay online. But you can’t cancel online.
Why do these big corporations do this?
Because they know a % of people will give up.
It’s time for consumer unions (maybe that exist now already) but think Glassdoor except for customers and the old Labor Unions except for customers of big corporations.
We, customers, vote with our wallets. But we need to band together to keep these huge corporations honest. No one else is or will.
I don’t believe our political system is setup so that consumers have as much say as billion-dollar corporate entities, no matter the party or politician.