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Since 1999, this has been a place for me to Click Publish on my reflections of my life and work. Professional and personal. As with anything, this is mine and for me. Take what you need and leave the rest.
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Field Notes
Curated pathways into the work — essays, tools, and ideas worth returning to.
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The Customer is The Compass
Customer Intelligence is often, the most overlooked, undervalued gold mine of any business and not just marketing and product. I’ve seen it over and over. Customers, EXISTING ones,…
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