Business

I shared this post with our iThemes/WebDesign.com team today …. and as always I want to share things I encounter in the adventures of being an entrepreneur, manager, and leader. As a side note, we’ve tried to blend and balance professionalism with a fun atmosphere. And we’re still working on it as a 1.5 year…

Ronald van Weerd, our amazing support forum moderator, and I were talking about our customer support at iThemes today and he really got me thinking about customer service when he asked me, “When the roles are reversed, what kind of customer service do you expect?” It reminded me of my experiences of the last week…

For the last couple of months, we’ve been working behind the scenes to launch our next venture. Not talking about it openly has been extremely hard as we’ve been so excited about it. We’ve acquired the category-defining domain name for our new venture: WebDesign.com For those of you familiar with domain names of this caliber,…

One of the most enjoyable things I’ve done as an entrepreneur is look for our first office, which we affectionately called The Dorm Room. It was a simple 300-square-foot, one room office. We had a small closet and a window. We shared Internet for a while with the other tenants, until we need to hog…

Over the years of working in pressure-cooker situations like as a newspaper editor with daily deadlines, I quickly learned the value of a simple to-do list. I’m writing this post because I want to share this with our team at iThemes, but also to those outside of our circle. This is not rocket science. It’s…

I stumbled upon this CNBC Original Episode titled “As Seen on TV,” a revealing report on the $150 billion informercial industry … I tried to take decent notes but these are, at best, paraphrases from the report from various infomercial giants … there’s some real gold here: “We tried to convince people of something they…

… Search Engine Optimization. I just touched on this when I said that the day a social media platform (like Facebook or Twitter) outranks me in Google for my own name is the day I might consider changing my online strategy. I still firmly believe that WordPress-powered sites on your own domain name – with…

I’m a sponge … love to learn and grow … here’s some business lessons I’ve learned this year: 1. Watch for red flags — I’ve gotten a little better at seeing important warning signs, and for not ignoring important ones that people on my team alert me too; needless to say, I’m more cognizant and…

Everybody has ideas. And many people have good or even great ideas. But the difference is action and implementation. The people who simply dream ideas but don’t implement them will get left in the dust and eternally wonder, “What could have been if …” I’ve had many ideas myself … most of them fill steno…

It goes without saying that most people want to work with people they actually like. Ever had the misery of working with a poisonous coworker? Sure you did. And it stinks, doesn’t it? Multiply that impact if you’re a small business or a small team. It goes without saying that if teams enjoy each other…