Business
Customer Intelligence is often, the most overlooked, undervalued gold mine of any business and not just marketing and product. I’ve seen it over and over. Customers, EXISTING ones, are the starting point, the anchor …. and the first domino for everything you do. For 20 years, I have obsessed over understanding my customers (customer community).…
Be so good … they can’t criticize you.Be so good … they can’t judge you.Be so good … they can’t blame or shame you. Be so good …. they won’t leave you.Do so much … they won’t leave you. Work so hard … to keep proving it.Work so hard … no one could accuse you…
Burnout is a thing. It’s a problem. We know that. But if you flip the Burnout Iceberg … you have key Leadership Practices — and a roadmap of ways to help you team give their best at work. A simple word for it is just: CONNECTION. And in work today, we have the HEAD side…
Too often as leaders we want to focus on the positive, the exciting when sharing big, new vision with our teams. We want everyone to be excited about our vision. But one of the most powerful things a leader can do is ACKNOWLEDGE hard times and tough seasons. Especially for teams who’s been through really…
Over time riding the roller coaster of leadership and entrepreneurship, I started repeating a mantra: Never waste a crisis Too often we’d get bogged down in the reality of the crisis at hand, understandably. But every crisis has an opportunity in it. A crisis is something I think we humans sometimes need to actually evolve…