Business

I recently reflected on all the numerous benefits I’ve received as a result of starting my first blog and wrote a post on WebDesign.com about it titled Taking the Risk of Blogging. I’ve often thought that there are many more talented and more skilled people than me in my field and business. But I think…

I have a problem as a leader: I’m a firefigher. When someone comes to me with a problem, I want to put out their fire at that very instant for them. My first instinct is to offer solutions, remedies, and fixes. It’s a tendency and habit I’ve had my whole career (even before running my…

I shared this post with our iThemes/WebDesign.com team today …. and as always I want to share things I encounter in the adventures of being an entrepreneur, manager, and leader. As a side note, we’ve tried to blend and balance professionalism with a fun atmosphere. And we’re still working on it as a 1.5 year…

Ronald van Weerd, our amazing support forum moderator, and I were talking about our customer support at iThemes today and he really got me thinking about customer service when he asked me, “When the roles are reversed, what kind of customer service do you expect?” It reminded me of my experiences of the last week…

For the last couple of months, we’ve been working behind the scenes to launch our next venture. Not talking about it openly has been extremely hard as we’ve been so excited about it. We’ve acquired the category-defining domain name for our new venture: WebDesign.com For those of you familiar with domain names of this caliber,…